Shipping policy
Shipping Policy
Last updated: July 24, 2026
Thank you for shopping with Artisan & Stone. Here's everything you need to know about how we ship your orders.
Processing Time All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times Once shipped, estimated delivery times are:
- Standard Shipping: 5–14 business days
- Expedited Shipping: 2–5 business days (where available)
Please note these are estimates and not guarantees. Delays may occur due to carrier issues, weather, or customs processing.
Shipping Costs Shipping costs are calculated at checkout based on your location and selected shipping method. We offer free standard shipping on orders over $75.
Order Tracking Once your order ships, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status directly with the carrier.
International Shipping We currently ship to select international destinations. International orders may be subject to customs duties and import taxes, which are the responsibility of the customer. Artisan & Stone is not responsible for delays caused by customs processing.
Lost or Stolen Packages If your tracking shows delivered but you haven't received your package, please check with neighbors and your local carrier first. If the issue persists, contact us within 7 days at artisanandstone@gmail.com and we'll do our best to resolve it.
Incorrect Address Please ensure your shipping address is correct at checkout. Artisan & Stone is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [your email address] before the order ships.
Contact Us For shipping questions, reach out to us at: 📧 artisanandstone@gmail.com🌐 artisanandstone.com