Refund policy
At Artisan & Stone, we stand behind every product we sell. If you're not completely satisfied with your purchase, we're here to help.
Returns We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
To initiate a return, please contact us at [your email address] with your order number and reason for return. We will provide you with return instructions.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
Non-Returnable Items The following items are not eligible for return:
- Items marked as final sale
- Items that have been used, damaged, or altered after delivery
Damaged or Defective Items If you received a damaged or defective item, please contact us within 7 days of delivery at artisanandstone@gmail.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. Original shipping charges are non-refundable.
Late or Missing Refunds If you haven't received your refund within 10 business days, please check with your bank or credit card provider first, as processing times may vary. If you still have not received it, contact us at artisanandstone@gmail.com.
Contact Us For any questions about our return policy, please reach out to us at: 📧 artisanandstone@gmail.com or 🌐 artisanandstone.com or Shannon.amuse@gmail.com